Shipping

SHIPPING CLOSED FROM 22.12.23 - 02.01.24

All in-stock items ship within 3 business days, often sooner. All orders are sent by registered post and will require a signature on receipt. I will send you tracking information once your order has been dispatched. There is no additional charge for delivery within the EU or UK.

Items not received but tracked as being delivered: this may happen when someone else signs for your delivery. Please note that I cannot refund or replace items that are tracked as being delivered. 

Worldwide shipping: Deliveries to destinations outside the EU / UK cost €20. Registered Post International items will only be delivered when signed for. You may be liable for additional taxes or duties in your country.

Returns

Consumers are entitled to return goods ordered online for a full refund for any reason within 14 days of receipt of the order. However, there are several exceptions to this, and bespoke orders fall under the category of exceptions. For hygiene reasons, earrings cannot be returned unless faulty.

If you wish to return an order, please contact me without delay, stating the reason for the return.

I will provide a return reference code and postal address. Items must be returned unworn, undamaged, in their original packaging and with the relevant return reference code. I recommend using registered post and insuring your package to ensure your return reaches me safely. Returns requested outside the 14 day time frame may only be accepted at the discretion of Riona Finn Jewellery. Please note that unauthorised packages will not be accepted, and will be returned to the sender.

Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. 

Once the return has been processed, a refund will issue to the original payment card within 10 business days. Please note that refund times are dictated by the card issuers and are outside of my control.